FAQ

What is the easiest way to rent a storage unit?  The easiest way is right here on our website.  Click on Location pick your desired location, then click on Rent Now beside the storage unit size and type you desire and the system will walk you through the steps to rent your unit. Once you have completed the rental process, you will receive an email and/or text message with information on how to access your storage unit. If you would prefer, you can call us to set up an appointment for us to meet at the facility to fill out the paperwork.

I see that you now offer climate controlled self storage in the Shops Off Broadway (formerly Thunderbird Mall). Yes, we are offering climate or temperature controlled storage. There are great reasons to use either climate controlled storage or traditional storage. The biggest, most obvious advantage of climate controlled storage is that it is heated in the winter and cooled in the summer. Another advantage is security. Each tenant gets a unique door code that will allow them entry into the building. Once inside, each storage unit is still locked up providing that next level of security. Another advantage is lighting. The facility has LED lights outside near each entrance door and LED lights inside. It is much better lit than the typical traditional storage unit. Adding to that security is the extensive use of cameras. With an abundance of indoor and outdoor cameras deterring crimes before they happen. You should chose if traditional or climate controlled suits your needs better. See our blog post on the advantages and disadvantages of each.

Does climate (temperature) controlled storage cost more? Yes, due to many factors such as heating and cooling such a large space, the cost of climate controlled storage is higher than traditional storage. There are great reasons to use each of the types of storage. You should chose if traditional or climate controlled suits your needs better. See our blog post on the advantages and disadvantages of each.

I have an account but can't login. What is wrong?  One common issue is that you may have clicked on another location other than where your possessions are stored. For example, if your items are stored in Rice Lake - North and you accidentally clicked the "Login" button for Rice Lake - South, you will not be able to login. If you have selected the correct location but have forgotten your password, you can click the "Forgot your password link" on the login page. You will need the email address that you set up your account with for this. This is the email address where you receive email communications from us. If you have forgotten your username, you can give us a call during normal business hours and we can verify your identity and give you your username. We can't see your password, so we can't give you that but can reset it for you.

How can I avoid late fees?  The obvious answer to this is to pay on time.  With that said, we are all busy and sometimes, life gets away from us and we are left wondering where did the time go?  The best way to avoid late fees is to set up an automatic payment.  You can do this on our website using  a debit or credit card, ACH (direct debit from your checking account.) We prefer debit cards as the fees for processing are much lower and help us keep our rates low. 

How much will a storage unit hold? This varies by the size of the unit that you rent as well as your ability to pack well. Please refer to our Space Estimator page to give you an idea of how much each size will hold.